Go to the Pebble Fleet Manager platform (link here) to register your fleet, enter the license plates associated with your fleet, and add payment information.

Drivers will be automatically linked to your fleet if they enter one of your pre-approved license plate numbers in the [Pebble Driver app] (https://link.coord.com/driver/aspen).

If you miss a license plate, you can log in and add it at any time, and any driver using it will be linked to your fleet automatically.

Each driver needs to download the Pebble Driver app (on the Google Play Store or Apple App Store) and create a unique driver account to get started.

There are a few ways to access and use Smart Loading Zones.

If you are part of a fleet, where your fleet will be paying for your Smart Loading Zone loading activity:

1. Have your fleet manager sign up your fleet's vehicles on the Pebble Fleet Manager platform.

2. Then, download the Pebble Driver app (for Android or iPhone devices) to sign up and begin booking Smart Loading Zones. You will be automatically linked to your fleet if you sign up with one of your fleet’s pre-approved license plate numbers in the Pebble Driver app.

If you're an independent driver/contractor:

You can download the Pebble Driver app on the Google Play Store or Apple App Store [here]((https://link.coord.com/driver/aspen). You'll enter in your vehicle information and then add your credit card in the payment information section.

If you are only using a Smart Loading Zone one time:

You can pay on the web here. However, please note there is limited functionality in the web platform (e.g., independent drivers cannot save payment information). For full functionality, download the Pebble Driver app.

Yes. Fleet managers or businesses can pay for a driver’s session on the web here.

Just like with the Pebble Driver App you will need to know the specific Smart Loading Zone you are selecting and enter the driver’s vehicle type, vehicle length (if applicable), license plate, and payment information.

Confirm that all the information is entered in correctly so that the driver will be properly booked and not at risk for a citation. Remember to end the driver’s session when they are done using the Smart Loading Zone.

Aspen’s Smart Loading Zones are for drivers that are actively loading and unloading goods or picking up or dropping off goods. This program is designed to more efficiently manage space for traditional commercial vehicles and trucks (e.g., beer delivery, grocery delivery, parcel delivery).

Individuals parking for shopping, visiting a restaurant, or going to work are not permitted to use Smart Loading Zones.

You only need to enter the license plate(s) of the tractor/cab when setting up an account.

Safety is a top priority for the program. For this reason, the Pebble Driver App has very limited functionality while the vehicle is in motion.

Drivers can still take full advantage of the Smart Loading Zone system without ever touching the phone while driving.

At the beginning of your shift (e.g., at the depot or at home), you should enter your first destination before setting off. The Pebble system will automatically hold your selected Smart Loading Zone for you once you’re a half mile from your destination. Once you arrive, pull into the Smart Loading Zone and use a single tap to start your Smart Loading Zone session. Once you’re done with this stop, use a single tap to end your booking and enter your next destination. The entire process repeats without ever touching the Pebble Driver app while your vehicle is in motion!

Smart Loading Zones are not reservable in advance, until you get close (within a half mile) of a zone. If during your shift you let the Pebble Driver app know the address you are headed to next, it will automatically reserve a space for you when you’re about a half mile away. This means you’re likely to be able to pull right into an available space when you need it without having to predict a precise arrival time the day before. That way, even if you’re a little early or late to your delivery, you don’t have to worry about a reservation you made yesterday.

Not having preset reservations also provides you the flexibility to continue your booking as needed, up to any overall time limit established by the City, because there isn’t another driver who has already reserved the time following your booking. Since sometimes things take longer than expected, this can be a welcome relief!

Yes. The rates and time limits for deliveries in Smart Loading Zones are:

$2/hour or a prorated amount, with a 2-hour maximum stay on streets (and 1-hour maximum in alleys). You only pay for the time you use!

Please make sure only to use Smart Loading Zones you have booked and not to overstay the maximum time allowed. Overstaying your booking means the next driver cannot use the space when he or she needs it and puts you at risk of a citation.

Independent drivers (i.e., drivers who are not signed up via a fleet’s account) are charged daily. Whether you have one or multiple Smart Loading Zone sessions in a day, there will be a single charge on your card accounting for all time used in Smart Loading Zones that day.

However, you will never be charged until your total reaches $0.50. If in a single day the total you owe for Smart Loading Zone use is less than $0.50, you will not be charged that day. Once your total balance reaches $0.50, which may take you multiple days, you will be charged for the entire amount owed. This means a single charge may cover multiple days of Smart Loading Zone use if on previous days your total was less than $0.50.

Fleets are charged at the end of the month for Smart Loading Zone usage by all their linked drivers and vehicles.

Smart Loading Zone payment information helps cities better understand demand for loading at different times of day, on different days of the week, and during different seasons. With this data, cities can then choose to increase or decrease the supply of Smart Loading Zones or increase or decrease prices to optimize for availability at any given time of day. Paid Smart Loading Zones can help reduce double-parking, illegal parking, and circling to find available loading space.

You can make the analogy to the paid parking that’s common in many business districts. Cities charge for parking to incentivize its efficient use. Where it’s free, people park all day; where there’s a cost, people use what they need and then move along, freeing up space for the next person. Loading zones, the most common form of Smart Loading Zones today, occupy important public space, so it’s critical that they be used efficiently.

You are welcome to book a Smart Loading Zone when you arrive. Just make sure to book it using the Pebble Driver app.

If you try to book a Smart Loading Zone and it shows up as unavailable, that is because either (1) another vehicle is nearby, en route, and has already held this Smart Loading Zone using the Pebble Driver app, (2) the City has not made the Smart Loading Zone available to the public right now or (3) your vehicle type/size is not eligible for the space per City rules. You can see operating hours for each Smart Loading Zone in the app.

If the zone is unavailable, please use the Pebble Driver app to find another available Smart Loading Zone nearby. Using the Smart Loading Zone without booking via app puts you at risk of receiving a citation.

If you held a zone or if a zone is marked as available but it is full upon arrival, select “Alert Enforcement” in the Pebble Driver app so that a notification can be sent to the parking enforcement team.

The app will then offer you a list of the three closest available Smart Loading Zones to your location for you to book and use.

In the app, a countdown clock will show how much time is left before you reach the maximum booking time for a location.

If you arrive less than 1 hour before a Smart Loading Zone opens and if there aren't any restrictions on commercial loading at that time, you can place a hold on the Zone and begin your delivery or pickup before the Zone is open. When the Zone opens, you will be notified in the app and prompted to start your session.

Remember to start your session in the app, and comply with any other street regulations, so you are not at risk of a citation. You will only be charged for Smart Loading Zone use during hours of operation.

Please comply with regulations for a curb after a Smart Loading Zone closes (e.g., the Smart Loading Zone might turn into a turning lane after certain hours) or you might be at risk for a citation.

You will only be charged for Smart Loading Zone use during hours of operation. For example, if you start a Smart Loading Zone session at 5:30pm in a Zone that ends at 6pm, you will only be charged through 6pm, even if you stay in the Zone until 7pm.

Yes, you can swap license plates between bookings. The first time you open Pebble Driver each day you will be prompted to select the license plate you are using that day. You can also change the license plate you are booking with at any time by going to the app menu in the top right.

Need help and don't see your question answered on this page?

Email us at pebble-support@google.com. We'll get back to you soon!